One of the pillars of Specialinsert‘s success® is the careful listening of the customers for an in-depth understanding of their needs accompanied by the ability to accompany them, step by step, in choosing the most suitable fastening system for each specific need.
Specialinsert® is able to respond promptly to every request thanks to two distinctive elements, added value of the company:
- the Field Application Engineer, a high level technical figure acting, in Italy and abroad, as a consultant for main industrial sectors (aviation, aerospace, naval, railway, automotive, agriculture, vehicles, cycles and motorcycles, etc.) and is the contact person for design offices
- a qualified team of commercial technicians. Currently composed of 9 salesman located in various areas of Italy and a representative for the foreign countries, who supports and coordinates distributors at international level, directly employed by the Company
- three sales offices
Elements that guarantee a direct and constant presence, at local level, aimed at offering complete advice for any type of order.
Specialinsert®’s advice includes:
- Sharing objectives and requirements of the project with the client and, if necessary, inspection on customer’s premises
- In-depth analysis of the application specificity and materials used
- Choice of the fastening system:
- identifying the most suitable fastener among more than 5,000 references in the catalogue
- customizing an existing product with innovations in size, shapes and materials
- creation of ad hoc solutions, including:
- start-up of production
Qualified assistance that, together with the reliability and quality made in Italy of the fastening systems offered, becomes the primary reason why customers choose to rely on Specialinsert® as a reference partner