One of the pillars of Specialinsert‘s success® is the careful listening of the customers for an in-depth understanding of their needs accompanied by the ability to accompany them, step by step, in choosing the most suitable fastening system for each specific need.
Specialinsert® is able to respond promptly to every request thanks to two distinctive elements, added value of the company:
- a qualified team of commercial technicians. Currently composed of 9 salesman located in various areas of Italy and a representative for the foreign countries, who supports and coordinates distributors at international level, directly employed by the Company
- three sales offices
Elements that guarantee a direct and constant presence, at local level, aimed at offering complete advice for any type of order.
Specialinsert®’s advice includes:
- Sharing objectives and requirements of the project with the client and, if necessary, inspection on customer’s premises
- In-depth analysis of the application specificity and materials used
- Choice of the fastening system:
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- identifying the most suitable fastener among more than 5,000 references in the catalogue
- customizing an existing product with innovations in size, shapes and materials
- creation of ad hoc solutions, including:
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- design
- prototyping
- start-up of production
- production
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Qualified assistance that, together with the reliability and quality made in Italy of the fastening systems offered, becomes the primary reason why customers choose to rely on Specialinsert® as a reference partner
