FAQ

MINIMUM ORDER AMOUNT FOR PURCHASE:

  • Customers from EU countries: 150 Euro
  • Customers from Extra-EU countries: 500 Euro

 

MINIMUM ORDER QUANTITY:

The min. order quantity is calculated according to the min. order amount (see above).

For specials or custom products, the min. order quantity shall be higher and calculated according to the suitable production process.

 

TERMS OF PAYMENT:

Advance payment with pro-forma invoice via bank transfer

No credit cards or Paypal accepted

 

TERMS OF DELIVERY:

We can deliver from our warehouses in Italy EX-WORKS by customer transporter or DAP (door to door) to customers by TNT service with freight cost added in invoice.

You can ask quotation also for freight cost

 

I’M A NEW CUSTOMER. WHICH INFORMATION DO I NEED TO PROVIDE FOR THE FIRST ORDER?

Since we need to add your company in our system, with the order please provide us the following information:

  • COMPANY NAME:
  • COMPANY ADDRESS:
  • DELIVERY ADDRESS (if different from above):
  • VAT/TAX NUMBER:
  • TRASPORTER INFO (in case of delivery EXW):

 

TO WHOM DO I HAVE TO SEND THE ORDERS?

Please write to our Export department at export@specialinsert.it

 

DO YOU HAVE A REPAIR SERVICE FOR TOOLS?

Yes, we can repair most of our tools using original spare parts only.

You might ask quotation for repairing services if you know already which parts are broken.

Otherwise our technical office needs to have a look at the damaged tools before giving you a quotation

 

IS SPECIALINSERT CERTIFIED?

Yes, Specialinsert board has implemented an integrated quality management system according to UNI EN ISO 9001:2008